Voice Telecommunications may be described as a service that utilizes dial-tone to fulfill a service. There are two primary areas contributing to Voice Services:
- those that rely on a telephone system, or telephones to make telephone calls
- those that utilize a carrier (AT&T, Verizon, etc.) to place outbound calls to another location, or receive incoming calls to direct dial or toll-free numbers
At the University of Chicago, we currently support two distinct types of telephone systems: Aastra Intecom PBX and Cisco Unified Communications Call Manager (otherwise known as VoIP).
IT Services is transitioning devices to VoIP as an approved strategic initiative. VoIP will eventually integrate dial-tone and voice services with collaboration technologies, including email, video, and wireless technologies.
The VoIP Deployment project follows a defined schedule reviewed and approved by location Business Units.
See the Voice Network Services web page for charge information.
Fill out the appropriate form on the ITS Self-Service Portal:
Contact the ITS Service Desk at 773-702-5800 (2-5800) for assistance with these forms.
Online training is available from Cisco for Model 7900 series phones.
If your phone is not working properly, contact the ITS Service Desk by submitting a ticket via the ITS Self-Service Portal, email at firstname.lastname@example.org, chat, or get walk-in help at the TECHB@R on the first floor of Regenstein Library during reference desk hours.