Voice Telecommunications

Parent Service: 

Voice Telecommunications may be described as a service that utilizes dial-tone to fulfill a service. There are two primary areas contributing to Voice Services:

  • those that rely on a telephone system, or telephones to make telephone calls
  • those that utilize a carrier (AT&T, Verizon, etc.) to place outbound calls to another location, or receive incoming calls to direct dial or toll-free numbers

At the University of Chicago, we currently support two distinct types of telephone systems: Aastra Intecom PBX and Cisco Unified Communications Call Manager (otherwise known as VoIP).

IT Services is transitioning devices to VoIP as an approved strategic initiative. VoIP will eventually integrate dial-tone and voice services with collaboration technologies, including email, video, and wireless technologies.

The VoIP Deployment project follows a defined schedule reviewed and approved by location Business Units.

Medical Center
Service Charges: 

See the Voice Network Services web page for charge information.

Requesting the Service: 

Fill out the appropriate form on the ITS Self-Service Portal:

Add a New Phone
Move a Phone
Change Something about an Existing Phone
Replace Lost, Stolen, or Damaged Phone
Disconnect or Terminate Phone Service
Cable/jack only (no phone)

Contact the ITS Service Desk at 773-702-5800 (2-5800) for assistance with these forms.

Service Levels: 
24x7; except during maintenance daily 10 p.m. - 11 p.m., and telephone network maintenance Sundays 12 a.m. - 2 a.m.
Support Contact: 

Online training is available from Cisco for Model 7900 series phones.

If your phone is not working properly, contact the ITS Service Desk by submitting a ticket via the ITS Self-Service Portal, email at itservices@uchicago.educhat, or get walk-in help at the TECHB@R on the first floor of Regenstein Library during reference desk hours.